
Introduction
A few weeks ago I had the opportunity to attend the Microsoft Unified Communications Technical Launch event in Toronto, and I’d like to share some of its highlights. Walking into this event, I had anticipated it to be primarily focused on the usual “benefits of VoiP” arguments, things like the potential cost savings, with an added twist of how this could all fit in with productivity software - after all, it was a Microsoft event. At the end of the day however, I walked out refreshed. What Microsoft, along with a bevy of hardware/software partners had showcased was extremely promising, and based on the live demonstrations - it worked.
Unified Communications?
What is Unified Communications (UC)? You’ve probably heard this word thrown around a lot lately, but what does it mean? Well, simply put, Unified Communications (UC) is the integration of the many disparate communications systems, media, applications and devices. In almost every office, a clear division can be observed and experienced, especially between what can be done on the phone, and what can be done on the computer. We’ve all experienced this division, and it’s definitely not a good thing. Having to dial into voice mail is always a pain (not just for users, but for the help desks as well - password resets are quite common). Not being able to see when someone else is on the phone is also an annoyance - in fact, there are so many issues - both large and small - which are a result of this division. As Gartner states, UC’s largest value is it’s ability to reduce “human latency” in business processes, and that’s definitely true.
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